The stunning views from our room were breathtaking, complemented by the relaxing experience of the thermal pools. However, the check-in process was frustrating, as we had to wait too long to be attended.

stunning views , but service gaps exist

The thermal pools provided a calming escape that was delightful, while the spacious junior suite offered comfort throughout my stay. The staff were attentive and generally friendly, enhancing the pleasant atmosphere of the property.

Some service policies felt out of place, detracting from the luxury experience.

relaxing getaway with beautiful thermal springs and excellent outdoor pool experience

Loved the thermal pools, beautiful gardens.

The thermal pools provided a great chance to relax and rejuvenate. I appreciated the option to enjoy the thermal contrast of hot and cold water. It was nice to spend hours unwinding, especially after a long week of work. The setting felt private, and the surroundings made for a peaceful escape.

The check-in process took longer than expected. The room was not in the best shape, with some maintenance issues. Also, the lack of drinking water in the room felt inconvenient during my stay.

The Junior Suite offers a cozy setup with a beautiful bedroom and a sitting area that opens directly to a personal hot tub. Lush grounds with multiple geothermal hot tubs create a relaxing atmosphere suitable for a nature getaway, all surrounded by stunning mountain scenery.

The setup lacks a proper place to dry swimsuits, as there are no drying lines or bags available, making it inconvenient for guests who want to enjoy the pools. You only get one robe, and if it's wet, you're stuck with it for the duration of your stay, which can be uncomfortable at night when temperatures drop. Housekeeping services may not be provided daily, which was unexpected for what is billed as a luxury hotel experience.

The thermal pools provide a relaxing experience after a day of exploring. The check-in process took too long and there were missing towels.

The thermal pools were fantastic, especially at night. The breakfast buffet had a variety I loved, and the overall setting was breathtaking. I'd definitely come back!

Just a nice choice for resting at all in Manizales with real value for money. The food was surprisingly good, especially the Lomo Vietnamita. Bring your own towels if you're swimming, as they may run out.

I recently enjoyed my stay at a hotel in manizales, and it exceeded my expectations with its beautiful thermal pools surrounded by lush greenery. The private hot tub outside my cabin was a relaxing retreat after a day of exploring, and the meals offered were delicious and well-prepared. The ambiance and hospitality.

room lacked adequate heating

Scenic retreat with thermal comfort

We enjoyed peaceful mornings soaking in our private hot tub, surrounded by stunning mountain views. The staff was incredibly friendly and eager to ensure our comfort.

Unfortunately, check-in took an eternity, and the room was lacking key amenities like a hairdryer and hooks for towels. The dining options were good but a bit limited.

I recently enjoyed my stay at Termales El Otono, and it exceeded my expectations with its beautiful thermal pools surrounded by lush greenery. The private hot tub outside my cabin was a relaxing retreat after a day of exploring, and the meals offered were delicious and well-prepared. The ambiance and hospitality truly made the visit memorable.

The room lacked adequate heating.

Family with kids, beautiful pools but chaos everywhere

The thermal pools were nice, a great way to relax after a long day. We did have some fun moments, like when we managed to snag some robes after a long wait and jumped into those hot waters.

It was quite costly for what we got, especially with all the issues with service.